Customer Support Policy

At Go Little Ones, our customers are our top priority. We are committed to providing prompt, reliable, and helpful support for all inquiries and concerns. This Customer Support Policy outlines how you can reach us, what to expect, and how we aim to resolve your issues efficiently.

Support Availability

  • Hours of Operation: Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (excluding holidays).
  • Contact Methods:
    • Email: Reach us at support@golittleones.com for any inquiries. Emails are ideal for detailed or non-urgent issues.
    • Phone: Call us at 888-231-3107 during support hours for immediate assistance.
    • Contact Form: Submit your inquiry via the contact form available on our website.

Types of Support Offered
We assist with:

  • Order Inquiries: Status updates, tracking, and changes to existing orders.
  • Product Information: Guidance on product specifications, features, and usage.
  • Returns and Refunds: Assistance with initiating returns and processing refunds within our 180-day return window.
  • Warranty Claims: Help with submitting and resolving warranty claims.
  • Technical Support: Basic troubleshooting for products purchased from Go Little Ones.

Response Times

  • Emails and contact form submissions are typically responded to within 24-48 hours during business days.
  • Phone calls are handled promptly during support hours, with minimal wait times.

Customer Expectations
We aim to provide clear and accurate information and resolve your concerns efficiently. To assist us in serving you better, please:

  • Provide detailed information about your inquiry, including order numbers or product details when applicable.
  • Be patient and respectful while we work to address your concerns.

Feedback and Escalation
We value your feedback and use it to improve our services. If you are unsatisfied with the resolution provided, you can request to escalate your issue by contacting our support team and specifying your concerns.

Contact Us
For any customer support needs, please reach out to us using the methods listed above. Our team is here to ensure your experience with Go Little Ones is seamless and satisfactory.